Cancelling Orders (Before Delivery)
Please refer to our cancellation and return policies below for details.
All orders canceled within 2 hours of purchase will be eligible for a full refund.
All orders canceled within 2 to 12 hours will be eligible for a 70% partial refund.
Return Policy
We have a 7 businss day return policy, which means you have 7 business days after receiving your item to request a return if we made the suit wrong.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@acemenswear.com at first. Please note that returns will need to be sent to the following address,. Items sent back to us without first requesting a return will not be accepted.
Room 205, Unit 3, Building 45, Ideal Home, Changjiang Road, High-tech Zone, Suzhou，Jiangsu，China.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@acemenswear.com